TARTEEL CENTRE QUR’AN APP
PRIVACY POLICY
Effective Date: 29 October 2026
Organization: Tarteel Educational Centre
Website: https://www.tarteelcentre.com
Contact Email: support@tarteelcentre.com
1. Introduction
Tarteel Educational Centre (“Tarteel Centre,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Tarteel Centre Qur’an mobile application (“the App”) and related services.
The app provides access to Qur’an reading, memorization, Tajweed learning, Qur’anic resources, learning progress tracking, teacher–student connections, class scheduling, and other educational features.
By using the App, you acknowledge that you have read this Privacy Policy. Where applicable, we will request consent before processing personal information that requires it.
2. Information We May Collect
Depending on the features you use, we may collect the following categories of information.
A. Personal and Account Information
When you create an account or use registered services, we may collect:
Name or display name.
Email address.
Account identifier and authentication information.
User role, such as student or teacher.
Other information you voluntarily provide in your profile.
B. Qur’an Learning and Educational Information
To provide educational services, the App may process:
Bookmarks and saved Qur’anic verses.
Reading history and learning progress.
Memorization and revision progress.
Tajweed learning progress.
Teacher–student connection requests.
Class schedules, attendance, and learning reports are supported.
Other information submitted through educational features.
This information is used to support your Qur’an learning experience and, where authorized, to help teachers monitor students’ educational progress.
C. Payment Information
If you purchase courses, credits, or other paid services through the app, payments may be processed by third-party payment providers, including Paystack where applicable.
Payment providers may process transaction references, payment status, amount, currency, and other information required to complete or verify a transaction.
We do not intend to collect or store complete payment card numbers, card security codes, or mobile money PINs on our own servers. Such information should be handled by the relevant payment provider.
D. Technical and Diagnostic Information
The app or its supporting services may process technical information such as:
Device type and operating system.
App version and diagnostic logs.
Crash reports and performance information.
Authentication and security logs.
IP address or other technical identifiers, which are made available by the services we use.
The actual information collected depends on the App configuration and the third-party services enabled.
E. Notifications
If notifications are enabled, we may use device notification services to send learning reminders, class updates, account notices, or important service announcements. You can manage notification permissions through your device settings.
3. How We Use Your Information
We may use collected information to:
1. Create and manage user accounts.
2. Provide Qur’an reading, memorization, Tajweed, and other educational features.
3. Save bookmarks and synchronize learning progress.
4. Connect students with teachers when requested or authorized.
5. Manage class scheduling and educational reports.
6. Process and verify payments and related transactions.
7. Send relevant service notifications and learning reminders.
8. Maintain the security, reliability, and performance of the App.
9. Investigate technical problems, prevent fraud, and resolve support requests.
10. Comply with applicable legal obligations.
We do not sell users’ personal information to third parties.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following:
Your consent.
The performance of a contract or provision of a service you request.
Our legitimate interests in maintaining and securing the App, where permitted by law.
Compliance with legal obligations.
Where processing relies on consent, you may withdraw that consent where permitted by law. Withdrawal does not affect processing that was lawful before withdrawal.
5. Third-Party Services
Tarteel Centre may use trusted third-party services to operate and maintain the App. Depending on the features enabled, these may include:
Google Firebase: For authentication, database services, hosting or storage, crash reporting, and push notifications, where configured.
Paystack: For payment processing and transaction verification, where applicable.
Google Play and Apple App Store: For app distribution, platform services, and purchases or subscriptions where applicable.
These providers may process information according to their own privacy policies and contractual obligations.
We aim to share only information reasonably necessary for the relevant service. We encourage users to review the privacy policies of the providers they use.
6. Sharing of Information
We do not sell or rent personal information.
We may disclose information in the following circumstances:
Teachers and students: Relevant learning information may be shared with an authorized, connected teacher or student when necessary to provide educational services.
Service providers: Information may be shared with providers that help us operate the App, maintain our systems, or process payments.
Legal requirements: We may disclose information when required by law or when reasonably necessary to protect the rights, safety, and security of users or Tarteel Centre.
Organizational changes: Information may be transferred as part of a legitimate organizational restructuring or transfer, subject to applicable privacy requirements.
We do not authorize third parties to use personal information for unrelated purposes merely because they provide services to us.
7. Children’s Privacy
Tarteel Centre supports Qur’an education for children as well as adults.
Where children use the app, parents or legal guardians should supervise their use and provide consent where required by applicable law.
We do not knowingly collect more personal information from children than is reasonably necessary to provide the relevant services. Where parental consent is required, we will seek to obtain it before processing the relevant information.
Parents or legal guardians who believe that a child has provided personal information inappropriately may contact us to request review, correction, or deletion, subject to applicable legal and operational requirements.
8. Data Storage, Security, and International Transfers
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, authentication safeguards, restricted administrative access, and security features provided by our service providers.
However, no electronic system or internet transmission can be guaranteed to be completely secure.
Information may be stored or processed on servers located outside Ghana, depending on the third-party services used. Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant data protection requirements.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Maintain your account and provide requested services.
Preserve educational progress and records.
Complete or verify transactions.
Resolve disputes and provide support.
Meet applicable legal, accounting, and security obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations and legitimate retention requirements.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent where processing relies on consent.
Object to or request restriction of certain processing.
Request a copy of certain information you have provided.
Lodge a complaint with the relevant data protection authority.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing a request.
Deleting the app from your device does not necessarily delete your account or information stored on our servers.
11. Account Deletion
If you wish to delete your account, please use any account deletion option provided in the App or contact us at support@tarteelcentre.com.
Please include enough information for us to identify your account safely, but do not send your password, payment PIN, or other confidential authentication details.
After verifying your request, we will process account deletion in accordance with our procedures and applicable law.
Some information may need to be retained for a limited period where legally required or necessary to resolve outstanding transactions, disputes, or security matters.
12. Cookies and Similar Technologies
The mobile app does not necessarily use browser cookies directly. However, websites, authentication systems, and third-party services connected to the App may use cookies, SDKs, or similar technologies to maintain sessions, improve functionality, and support security.
Where required, we will provide appropriate notice and obtain consent for the relevant technologies.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, legal obligations, or privacy practices.
When changes are made, we will update the effective date above and, where appropriate, provide additional notice through the App or our website.
We encourage users to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Tarteel Educational Centre
Website: https://www.tarteelcentre.com
Email: support@tarteelcentre.com
We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.
15. Governing Privacy Laws
Tarteel Centre aims to handle personal information in accordance with applicable data protection laws, including Ghana’s Data Protection Act, 2012 (Act 843), where applicable, and other privacy laws that apply to our services and users.
Where additional legal requirements apply based on a user’s location, we will seek to comply with those requirements as applicable.
End of Privacy Policy